We currently ships across Canada and the United States, with plans to expand to new international destinations soon. Keep an eye on our Shipping & Delivery page for the latest updates on available shipping destinations, rates, and delivery options.

Yes. We offer FREE standard shipping on orders over $100 across Canada and the U.S. For orders under $100, standard shipping is available at a flat rate of $5.99 CAD in Canada and $5.99 USD in the U.S. We also offer Express Shipping for $8.99 CAD in Canada and $8.99 USD in the U.S.

Shipping times are estimates and may vary depending on location and other factors. Our orders are typically processed within 1–2 business days. Orders placed after 1:30 PM ET will ship out the next business day. If a specific piece requires a different processing time, this will be clearly noted in the product description on the product page. You can also check out our Shipping Policy for all the latest information regarding shipping.

We always do our best to ensure that your orders arrive to you on time. You can track it online through the link provided in your shipping confirmation email. Please allow up to 48 hours for the tracking number to be activated. If you have an account with us, you can log in and review your order status.

If you believe your package was damaged in shipping, please contact us at info@elarojewelry.com within 48 hours of receiving your order to request a replacement. Please provide a photo of the original packaging, including the box the item was shipped in and a brief description of the damage/defect, so we may follow up with our shipping carrier if needed.

Our team works hard to process your order promptly, making it difficult to guarantee cancellation or making changes. We recommend reaching out to us as soon as possible and we will do our best to assist you. If you would like to add items to your existing order, please place a new order.

We offer free returns on full priced items within 14 days of receiving your order. Yes, you read that correctly – returns are completely FREE.

To initiate a return, please click here and follow the steps in our return portal. For more information, please head over to our Return Policy to make sure the item is eligible for a return.

Elaro does not offer direct exchanges. If you would like a different piece, size, or style, please return your eligible item according to our return policy and place a new order for your preferred item.

Our jewelry is crafted using quality materials including 10K solid gold, 14K gold vermeil over sterling silver, and sterling silver. Our designs may also feature natural diamonds, gemstones, and pearls, depending on the piece. You can find the exact materials used on each product page.

Elaro’s 14K gold vermeil features a 2.5-micron layer of 14K gold over sterling silver. Unlike standard gold plating, which is typically only 0.05–0.1 microns thick, our vermeil offers greater durability and the luxurious look of solid gold without the solid-gold price tag.

Elaro’s solid gold jewelry is made from 10K solid gold, while our 14K gold vermeil features a thick layer of 14K gold over sterling silver. Unlike standard gold plating, which is much thinner, our vermeil offers enhanced durability and the luxurious look of solid gold at a more accessible price point.

Choose 10K solid gold if you’re looking for a piece you can wear every day for years to come; it’s durable, timeless, and made to last. Choose 14K gold vermeil if you love the look and feel of fine gold jewelry but want a more accessible option. Our vermeil pieces feature a substantial layer of 14K gold over sterling silver, giving you a beautiful, high-quality gold finish without the solid-gold price tag.

Yes. All Elaro jewelry is nickel-free and suitable for sensitive skin. Whether you choose 10K solid gold, 14K gold vermeil over sterling silver, or sterling silver, every piece is crafted with quality materials and made without nickel.

To keep your jewelry looking its best, store pieces separately in a dry place and avoid unnecessary contact with perfumes, lotions, household chemicals and moisture. Make sure to visit our Jewelry Care Guide for essential tips and information on maintaining the beauty of your pieces.

Our 10K solid gold jewelry is designed for everyday wear and can be worn in the shower or while swimming. For 14K gold vermeil and sterling silver pieces, we recommend removing your jewelry before showering or swimming to help preserve its beautiful finish and shine for as long as possible. Chlorine, salt water, and frequent exposure to soaps and chemicals can affect the appearance of jewelry over time, so a little extra care goes a long way.

Our 10K solid gold jewelry does not have a plated surface, so the gold will not fade or wear away. It is durable, suitable for everyday wear, and with regular care and cleaning, will maintain its beautiful shine for years.

Our gold vermeil is made with a thick layer of 14K gold over sterling silver, creating a durable, high-quality finish designed for regular wear. With proper care, your vermeil jewelry can maintain its beautiful gold finish for a long time. As with all jewelry, limiting frequent exposure to water, perfume, lotions, and harsh chemicals will help keep it looking its best.

At Elaro, we stand behind the quality of our products. Your satisfaction and confidence in our craftsmanship are of utmost importance to us. Which is why we offer a 1 year warranty on all our jewelry against manufacturing defects and workmanship, starting from the date of purchase. However, this does not include:

• Damage caused by accidents or misuse.
• Damage due to normal wear and tear, including scratches.
• Lost or stolen items.
• Any modification to your product done by a third party jeweler, including repairs and resizing.

Please submit warranty requests via email at info@elarojewelry.com and our team will follow up with you within 1-2 business days. Please include your order number and a clear image of the damaged item.

Important Notes:

• We do not recommend having Elaro products modified by third party jewelers, including repairs and resizing, as this voids any potential refund or replacement. 
• Kindly be aware that we may need you to return the faulty items to us for inspection and quality assessment.
• The customer is responsible for shipping charges related to warranty repairs or replacements.
• If you believe your package was damaged in shipping, please take a photo of the original packaging, including the box the order was shipped in, so we may follow up with our shipping carrier if needed. We require that you contact us within 48 hours of receiving your item.
• Final Sale items may be excluded from our warranty policy.

At this time, we do not offer repairs or resizing services.

We happily accept all major credit cards including Visa, Mastercard, and American Express. Digital gift cards are available for use as well. Additionally, we offer AfterPay for convenient payment splitting options.

Afterpay enables you to divide your purchase into four installments, payable every two weeks with either a credit or debit card. This breaks down your total cost without interest charges, allowing you to split your payments. Initially, you're billed for 25% of the purchase total at checkout.

Yes! New customers can enjoy 10% off their first Elaro order with code WELCOME10. We also offer special promotions throughout the year, some of which are automatically applied to your cart—no code needed. Check our website regularly or join our email list to be the first to know about new offers.

Some promotions are applied automatically in your cart, while others require a promo code to be entered at checkout. Unless otherwise stated, only one discount or promotion can be applied per order and offers cannot be combined. Any exclusions or minimum purchase requirements will be noted in the promotion details.

If your discount or promo code isn't working, feel free to reach out to us at info@elarojewelry.com, and we'll be happy to assist you.

Yes! Elaro jewelry is beautifully packaged and ready for gifting. You can also add a gift bag and gift note to your order for an extra special touch.

Yes! You can add a personalized message to your gift card when placing your order. Simply enter your message when selecting the gift option, and we’ll include it with your Elaro jewelry gift.

Our digital gift cards are a simple way to let the recipient choose the jewelry they love. After purchase, the digital gift card is delivered by email and includes a unique code that can be used toward an order on our online store. To redeem, enter this code at checkout. Transactions will be deducted from the card balance.

Please note that Elaro is not responsible for lost, stolen, or damaged cards or any unauthorized card use. Gift cards are non-refundable, non-exchangeable, and non-redeemable for cash. Gift cards don't expire. Usage of this card implies acceptance of these terms and conditions.